Refund policy
Last updated: June 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
For swimwear, all original hygienic liners must remain intact and attached. Returns will not be accepted if hygienic liners have been removed or if items show signs of wear, washing, makeup, deodorant, perfume, sunscreen, pet hair, or damage.
To start a return, please contact us at info@welolastudio.com.
If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@welolastudio.com.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
To help us resolve the issue quickly, please include your order number and clear photos of the item and packaging.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including:
• Final Sale items
• Gift cards
• Promotional or giveaway items
• Personalized or custom-made products
• Products marked as non-returnable
We also reserve the right to refuse returns that do not meet the eligibility requirements outlined above.
If you have questions about a specific item, please contact us before placing your order.
EXCHANGES
At this time, WELOLA does not offer direct exchanges.
The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is approved, place a separate order for the new item.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible, the item must be in the same condition that you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.
Original shipping charges are non-refundable.
If more than 15 business days have passed since we approved your return, please contact us at info@welolastudio.com.
CONTACT
For any questions regarding returns, refunds, or your order, please contact:
WELOLA
https://welolastudio.com