Shipping policy
SHIPPING POLICY
Last updated: June 2026
Thank you for shopping with WELOLA.
We are committed to processing and shipping your order as quickly as possible. Please review the information below regarding order processing, shipping times, and delivery expectations.
ORDER PROCESSING
Orders are typically processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During new collection launches, promotional events, holidays, or periods of high order volume, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
SHIPPING DESTINATIONS
WELOLA currently ships to Canada, the United States, and select international destinations.
If your country is not available at checkout, please contact us at info@welolastudio.com and we will do our best to assist you.
ESTIMATED DELIVERY TIMES
Canada
• Standard Shipping: 3–10 business days
United States
• Standard Shipping: 5–12 business days
International
• Standard Shipping: 7–21 business days
Delivery times are estimates only and are not guaranteed.
Actual delivery times may vary depending on carrier delays, weather conditions, customs processing, public holidays, and other factors outside of our control.
SHIPPING RATES
Shipping rates are calculated at checkout based on your delivery location and order value.
From time to time, WELOLA may offer free shipping promotions. Any applicable shipping promotions will be clearly displayed on our website.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.
WELOLA is not responsible for any customs delays or additional fees imposed by local authorities.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to become active after shipment.
LOST, STOLEN, OR DELAYED PACKAGES
WELOLA is not responsible for packages that are lost, stolen, delayed, or damaged after they have been transferred to the shipping carrier.
If your package appears to be lost, please contact the shipping carrier directly and also notify us at info@welolastudio.com. We will do our best to assist with the investigation.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
WELOLA is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately at info@welolastudio.com. While we will make every effort to update your order, we cannot guarantee changes once an order has been processed.
CONTACT US
If you have any questions regarding shipping, please contact:
WELOLA